How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
020 7260 2505
Your Helpdesk Account
Update Your Helpdesk Account Details
How to use the Audience Agency Helpdesk
SeatGeek (SRO4) ticket data extractions
How do I register for an Audience Finder account?
Who else has access to my organisation's dashboard?
How should I approach using the data insight platforms provided by the Audience Agency?
How can I add new colleagues to our Audience Finder/Audience Finder 2.0 BETA account?
How to run a Audience Report in Audience Finder
What are the differences between the reporting options in Audience Finder and Audience Finder 2.0 Beta?
Which ticketing systems does Audience Finder support?
How do I contribute ticketing data to Audience Finder?
My box office system isn’t compatible with Audience Finder, can I still contribute ticketing data?
How can I look at my ticketed data by venue/performance space in my Audience Finder dashboard?
We’re switching to a new ticketing system, how will this affect my Audience Finder dashboard?
How do I categorise my productions?
The 3 Cs of production categorisation
Artforms and definitions
Can I change or create new artforms?
Applying Audience Finder Artforms within Spektrix
See all 10 articles
How do I contribute survey data to Audience Finder?
What methodologies can I choose for my survey?
Considerations for setting up your 2021/22 Audience Finder survey for reopening?
Can I add questions to the core survey?
Can I remove a question or change a question in the core survey?
See all 15 articles
Digital Audience Survey
About the Digital Audience Survey and how to sign up
How should I deploy my Digital Audience Survey?
Digital Audience Survey - FAQs
Is the Digital Audience Survey a permanent part of the Audience Finder offer?
What is Show Stats?
How do I register for a Show Stats account?
How do I access data for my productions?
How much does Show Stats cost?
What happens when I approve a Show Stats request?
Why can't I find my production?
Does [venue] contribute data to Show Stats?
My production is missing some dates
Create and update Annual Summary Reports in Show Stats
Audience Finder 2.0 Beta by The Audience Agency
What is Audience Finder 2.0 Beta?
I don’t contribute data to Audience Finder and am not a touring organisation using Show Stats. Can I access insights in Audience Finder 2.0 BETA?
Generating your Audience Report in Audience Finder 2.0 Beta
How often does my ticketing data get updated on Audience Finder Beta 2.0
What are the 'Insights' in Audience Finder 2.0 Beta?
Insight Overview: What is the Audience Spectrum profile of my bookers?
Insight Overview: What is the Audience Spectrum profile of my survey respondents?
My production lists are blank in the comparison insight
Getting the most from Audience Finder
Top Tips: Using Audience Finder data in audience development planning
How can I use the National Data within my Audience Finder dashboard?
How do I find useful Audience Finder data for my latest funding application?
How to make the most of the Mapping Tool
How does the web analytics function work within Audience Finder?
See all 7 articles
As a venue, how can I get the most from Show Stats in reopening?
Top Tips for Venues: 3 things you can do with Audience Finder to plan for reopening
I'm a museum/gallery, what can I do next with my survey data?
I'm a museum/gallery, what can I do next with my ticketing data?
As a touring organisation, what's most useful in my Audience Finder dashboard?
As a touring organisation, what's most useful in my Audience Finder 2.0 Beta dashboard?
Top Tips for Touring Organisations: 3 things you can do to plan for reopening
Support Sessions & Events
Audience Finder In Practice Sessions
Community Forum Live
Community Forum Online
What is Audience Spectrum?
How is Audience Spectrum created?
How can I analyse my data using Audience Spectrum in my Audience Finder dashboard?
How has COVID-19 affected the Audience Spectrum segments?
How can I start using Audience Spectrum in Audience Finder in my everyday work?
See all 9 articles
What is Mosaic UK?
What is Mosaic Scotland?
COVID-19 Advice and Resources from The Audience Agency
COVID-19 Data Collection Guidance
Undertaking Safe Data Collection
Recommended Data Collection Methodologies
NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
Audience Finder COVID-19 question themes
Frequently Asked Questions
Can I switch back to a face-to-face survey once restrictions are lifted?
How do I get a short URL or QR code to link to my On-site E-survey?
Can I have multiple data collection methodologies?
What are the targets for survey data collection in 2020/21?
My venue is still not open, can I collect data on my digital audiences?
Arts Council England Reporting
NPO Reporting Requirements
2020/21 Reporting Requirements for Arts Council England NPOs
Band 1 NPOs – ACE Reporting Requirements
Band 2 and Band 3 NPOs – ACE Reporting Requirements
How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)
Impact & Insight Toolkit
Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
Overview of Audience Finder and Impact & Insight Toolkit integration trial
Audience Insight in Scotland
Audience Finder in Scotland
What is the Creative Scotland Data and Analytical services programme?
What are the benefits of starting to use Audience Finder in Scotland?
What are the funding requirements for Creative Scotland Regularly Funded Organisations (RFOs) through Audience Finder?
My organisation is not a Regularly Funded Organisation (RFO) - can I still join Audience Finder?
What is the Audience Finder core survey for Scotland, and how can I start using it?
See all 10 articles
Audiences in Scotland
How can I find out more about how the COVID-19 pandemic is affecting audiences in Scotland?
Where can I find data about the population of Scotland in the context of Audience Spectrum?
Audience Insight Wales
Audience Finder In Wales
What is the Audience Insight Wales programme?
What are the reporting requirements for Arts Council of Wales?
My organisation is not an APW member - is Audience Finder still free?
What is the Audience Finder core survey for Wales, and how can I start using it?
Is the Audience Finder core survey in Wales different to the core survey in England?
See all 9 articles
Audiences in Wales
Where can I find data about the population of Wales in the context of Audience Spectrum?
Where can I find Welsh language attendance data?
Mewnwelediad Cynulleidfaol Cymru
Audience Finder Cymru
A allaf gael mynediad i Audience Finder yn y Gymraeg?
A yw arolwg craidd Audience Finder yng Nghymru yn wahanol i'r arolwg craidd yn Lloegr?
A yw arolygon Audience Finder yn ddwyieithog?
Beth yw'r gofynion adrodd ar gyfer Cyngor Celfyddydau Cymru?
Beth yw'r rhaglen Mewnwelediad Cynulleidfa Cymru?
See all 7 articles
Cynulleidfaoedd Mewn Cymru
Ble gallaf ddod o hyd i ddata am boblogaeth Cymru yng nghyd-destun yr Audience Spectrum?
Ble gallaf ddod o hyd i ddata mynychu ar gyfer siaradwyr Cymraeg?
Audience Champions Resources
Audience Champions: Survey data collection support resources
Help Desk Software