Helpdesk

Your Helpdesk Account 2

• Update Your Helpdesk Account Details
• How to use the Audience Agency Helpdesk

Known Issues 2

• RESOLVED: Ticketsolve data extractions
• SeatGeek (SRO4) ticket data extractions

The Basics 3

• How do I register for an Audience Finder account?
• Who else has access to my organisation's dashboard?
• How should I approach using the platforms provided by the Audience Agency?

Reports 1

• How to run an Audience Report in Audience Finder

Ticketing 3

• Which ticketing systems does Audience Finder support?
• How do I contribute ticketing data to Audience Finder?
• My box office system isn’t compatible with Audience Finder, can I still contribute ticketing data?

Production Categorisation 10

• How do I categorise my productions?
• The 3 C’s of production categorisation
• Artforms and definitions
• Can I change or create new artforms?
• Applying Audience Finder Artforms within Spektrix

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Surveys 10

• How do I contribute survey data to Audience Finder?
• What methodologies can I choose for my survey?
• Can I add questions to the core survey?
• Can I remove a question or change a question in the core survey?
• Why do I have to collect 380 survey responses?

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Digital Audience Survey 3

• About the Digital Audience Survey and how to sign up
• How should I deploy my Digital Audience Survey?
• Digital Audience Survey - FAQs

Using Audience Finder 3

• How can I use the National Data within my Audience Finder dashboard?
• How do I find useful Audience Finder data for my latest funding application?
• I am interested in joining a group to benchmark my data with other Audience Finder users in a more specific way

The Basics 4

• What is Show Stats?
• How do I register for a Show Stats account?
• How do I access data for my productions?
• How much does Show Stats cost?

Touring 3

• Why can't I find my production?
• Does [venue] contribute data to Show Stats?
• My production is missing some dates

Reports 1

• Create and update Annual Summary Reports in Show Stats

The Basics 3

• What is Audience Finder 2.0 Beta?
• I don’t contribute data to Audience Finder and am not a touring organisation using Show Stats. Can I access insights in Audience Finder 2.0 BETA?
• Generating your Audience Report in Audience Finder 2.0 Beta

Insights 1

• My production lists are blank in the comparison insight

Support Sessions 4

• Audience Finder Onboarding Session
• Show Stats Onboarding Session
• Audience Finder in Practice
• Show Stats in Practice

Community Forum Live 1

• Community Forum Online

Other Events 0

Audience Spectrum 8

• What is Audience Spectrum?
• How is Audience Spectrum created?
• How can I analyse my data using Audience Spectrum in my Audience Finder dashboard?
• How has the COVID-19 affected the Audience Spectrum segments?
• How can I start using Audience Spectrum in Audience Finder in my everyday work?

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Mosaic 2

• What is Mosaic UK?
• What is Mosaic Scotland?

COVID-19 Data Collection Guidance 5

• Undertaking Safe Data Collection
• Recommended Data Collection Methodologies
• NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
• Audience Finder COVID-19 question themes
• Considerations for setting up your 2021/22 Audience Finder Survey

Frequently Asked Questions 5

• Can I switch back to a face-to-face survey once restrictions are lifted?
• How do I get a short URL or QR code to link to my On-site E-survey?
• Can I have multiple data collection methodologies?
• What are the targets for survey data collection in 2020/21?
• My venue is still not open, can I collect data on my digital audiences?

NPO Reporting Requirements 4

• 2020/21 Reporting Requirements for Arts Council England NPOs
• Band 1 NPOs – ACE Reporting Requirements
• Band 2 and Band 3 NPOs – ACE Reporting Requirements
• How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)

Impact & Insight Toolkit 2

• Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
• Overview of Audience Finder and Impact & Insight Toolkit integration trial

Audience Finder in Scotland 10

• What is the Creative Scotland Data and Analytical services programme?
• What are the benefits of starting to use Audience Finder in Scotland?
• What are the funding requirements for Creative Scotland Regularly Funded Organisations (RFO’s) through Audience Finder?
• My organisation is not a Regularly Funded Organisation (RFO)- can I still join Audience Finder?
• What is the Audience Finder core survey for Scotland, and how can I start using it?

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Audiences in Scotland 2

• How can I find out more about how the COVID-19 pandemic is affecting audiences in Scotland?
• Where can I find data about the population of Scotland in the context of Audience Spectrum?

Audience Finder In Wales 7

• What is the Audience Insight Wales programme?
• What are the reporting requirements for Arts Council of Wales?
• My organisation is not an APW member - is Audience Finder still free?
• Is the Audience Finder core survey in Wales different to the core survey in England?
• How can I access Welsh language support and newsletters?

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Audiences in Wales 2

• Where can I find data about the population of Wales in the context of Audience Spectrum?
• Where can I find Welsh language attendance data?

Audience Finder Cymru 7

• A allaf gael mynediad i Audience Finder yn y Gymraeg?
• A yw arolwg craidd Audience Finder yng Nghymru yn wahanol i'r arolwg craidd yn Lloegr?
• A yw arolygon Audience Finder yn ddwyieithog?
• Beth yw'r gofynion adrodd ar gyfer Cyngor Celfyddydau Cymru?
• Beth yw'r rhaglen Mewnwelediad Cynulleidfa Cymru?

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Cynulleidfaoedd Mewn Cymru 2

• Ble gallaf ddod o hyd i ddata am boblogaeth Cymru yng nghyd-destun yr Audience Spectrum?
• Ble gallaf ddod o hyd i ddata mynychu ar gyfer siaradwyr Cymraeg?