Helpdesk

Your Helpdesk Account 2

• Update Your Helpdesk Account Details
• How to use the Audience Agency Helpdesk

COVID-19 Data Collection Guidance 5

• Undertaking Safe Data Collection
• Recommended Data Collection Methodologies
• NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
• Audience Finder COVID-19 question themes
• Considerations for setting up your 2021/22 Audience Finder Survey

Frequently Asked Questions 7

• I currently have a live survey that I was using to collect data prior to lockdown, can I extend my data collection period?
• I have a face-to-face survey already set up, can I switch to a new method for free?
• Can I switch back to a face-to-face survey once restrictions are lifted?
• How do I get a short URL or QR code to link to my On-site E-survey?
• Can I have multiple data collection methodologies?

See all 7 articles

Digital Audience Survey 3

• Basic Intro to the new Digital Audience Survey
• How should I deploy my Digital Audience Survey?
• Digital Audience Survey - FAQs

Support Sessions 4

• Audience Finder Onboarding Session
• Show Stats Onboarding Session
• Audience Finder in Practice
• Show Stats in Practice

Community Forum Live 1

• Community Forum Online

Other Events 0

Known Issues 2

• RESOLVED: Ticketsolve data extractions
• SeatGeek (SRO4) ticket data extractions

The Basics 2

• How do I register for an Audience Finder account?
• Who else has access to my organisation's dashboard?

Reports 1

• How to run an Audience Report in Audience Finder

Ticketing 13

• Which ticketing systems does Audience Finder support?
• How do I contribute ticketing data to Audience Finder?
• How do I categorise my productions?
• Artforms and definitions
• The 3 C’s of production categorisation

See all 13 articles

Surveys 10

• How do I contribute survey data to Audience Finder?
• What methodologies can I choose for my survey?
• Can I add questions to the core survey?
• Can I remove a question or change a question in the core survey?
• Why do I have to collect 380 survey responses?

See all 10 articles

Using Audience Finder 2

• How can I use the National Data within my Audience Finder dashboard?
• How do I find useful Audience Finder data for my latest funding application?

The Basics 4

• How do I register for a Show Stats account?
• How do I access data for my productions?
• How much does Show Stats cost?
• What is Show Stats?

Touring 3

• Why can't I find my production?
• Does [venue] contribute data to Show Stats?
• My production is missing some dates

Reports 1

• Create and update Annual Summary Reports in Show Stats

The Basics 2

• What is Audience Finder 2.0 Beta?
• I don’t contribute data to Audience Finder and am not a touring organisation using Show Stats. Can I access insights in Audience Finder 2.0 BETA?

Insights 1

• My production lists are blank in the comparison insight

Audience Spectrum 8

• What is Audience Spectrum?
• How is Audience Spectrum created?
• How can I analyse my data using Audience Spectrum in my Audience Finder dashboard?
• How has the COVID-19 affected the Audience Spectrum segments?
• How can I start using Audience Spectrum in Audience Finder in my everyday work?

See all 8 articles

Mosaic UK 1

• What is Mosaic UK?

Mosaic Scotland 1

• What is Mosaic Scotland?

NPO Reporting Requirements 4

• 2020/21 Reporting Requirements for Arts Council England NPOs
• Band 1 NPOs – ACE Reporting Requirements
• Band 2 and Band 3 NPOs – ACE Reporting Requirements
• How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)

Impact & Insight Toolkit 2

• Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
• Overview of Audience Finder and Impact & Insight Toolkit integration trial

Audiences in Wales 2

• Where can I find data about the population of Wales in the context of Audience Spectrum?
• Where can I find Welsh language attendance data?

Audience Finder In Wales 7

• What is the Audience Insight Wales programme?
• What are the reporting requirements for Arts Council of Wales?
• Is the Audience Finder core survey in Wales different to the core survey in England?
• How can I access Welsh language support and newsletters?
• Can I access Audience Finder in Welsh?

See all 7 articles

Audience Finder in Scotland 9

• What is the Creative Scotland Data and Analytical services programme?
• What are the funding requirements for Creative Scotland Regularly Funded Organisations (RFO’s) through Audience Finder?
• My organisation is not a Regularly Funded Organisation (RFO)- can I still join Audience Finder?
• Can I join an Audience Finder event in Scotland?
• Can I survey my audiences on their use of the Gaelic language through Audience Finder?

See all 9 articles

Audiences in Scotland 2

• How can I find out more about how the COVID-19 pandemic is affecting audiences in Scotland?
• Where can I find data about the population of Scotland in the context of Audience Spectrum?