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How to use the Audience Agency Helpdesk
COVID-19 Advice and Resources from The Audience Agency
COVID-19 Data Collection Guidance
Undertaking Safe Data Collection
Recommended Data Collection Methodologies
NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
Audience Finder COVID-19 question themes
Considerations for setting up your 2021/22 Audience Finder Survey
Frequently Asked Questions
I currently have a live survey that I was using to collect data prior to lockdown, can I extend my data collection period?
I have a face-to-face survey already set up, can I switch to a new method for free?
Can I switch back to a face-to-face survey once restrictions are lifted?
How do I get a short URL or QR code to link to my On-site E-survey?
Can I have multiple data collection methodologies?
See all 7 articles
Digital Audience Survey
Basic Intro to the new Digital Audience Survey
How should I deploy my Digital Audience Survey?
Digital Audience Survey - FAQs
Support Sessions & Events
Audience Finder Onboarding Session
Show Stats Onboarding Session
Audience Finder in Practice
Show Stats in Practice
Community Forum Live
Community Forum Online
RESOLVED: Ticketsolve data extractions
SeatGeek (SRO4) ticket data extractions
How do I register for an Audience Finder account?
Who else has access to my organisation's dashboard?
How to run an Audience Report in Audience Finder
Which ticketing systems does Audience Finder support?
How do I contribute ticketing data to Audience Finder?
How do I categorise my productions?
Artforms and definitions
The 3 C’s of production categorisation
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How do I contribute survey data to Audience Finder?
What methodologies can I choose for my survey?
Can I add questions to the core survey?
Can I remove a question or change a question in the core survey?
Why do I have to collect 380 survey responses?
See all 10 articles
Using Audience Finder
How can I use the National Data within my Audience Finder dashboard?
How do I find useful Audience Finder data for my latest funding application?
How do I register for a Show Stats account?
How do I access data for my productions?
How much does Show Stats cost?
What is Show Stats?
Why can't I find my production?
Does [venue] contribute data to Show Stats?
My production is missing some dates
Create and update Annual Summary Reports in Show Stats
Audience Finder 2.0 Beta by The Audience Agency
What is Audience Finder 2.0 Beta?
I don’t contribute data to Audience Finder and am not a touring organisation using Show Stats. Can I access insights in Audience Finder 2.0 BETA?
My production lists are blank in the comparison insight
What is Audience Spectrum?
How is Audience Spectrum created?
How can I analyse my data using Audience Spectrum in my Audience Finder dashboard?
How has the COVID-19 affected the Audience Spectrum segments?
How can I start using Audience Spectrum in Audience Finder in my everyday work?
See all 8 articles
What is Mosaic UK?
What is Mosaic Scotland?
Arts Council England Reporting
NPO Reporting Requirements
2020/21 Reporting Requirements for Arts Council England NPOs
Band 1 NPOs – ACE Reporting Requirements
Band 2 and Band 3 NPOs – ACE Reporting Requirements
How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)
Impact & Insight Toolkit
Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
Overview of Audience Finder and Impact & Insight Toolkit integration trial
Audience Insight Wales
Audiences in Wales
Where can I find data about the population of Wales in the context of Audience Spectrum?
Where can I find Welsh language attendance data?
Audience Finder In Wales
What is the Audience Insight Wales programme?
What are the reporting requirements for Arts Council of Wales?
Is the Audience Finder core survey in Wales different to the core survey in England?
How can I access Welsh language support and newsletters?
Can I access Audience Finder in Welsh?
See all 7 articles
Audience Insight in Scotland
Audience Finder in Scotland
What is the Creative Scotland Data and Analytical services programme?
What are the funding requirements for Creative Scotland Regularly Funded Organisations (RFO’s) through Audience Finder?
My organisation is not a Regularly Funded Organisation (RFO)- can I still join Audience Finder?
Can I join an Audience Finder event in Scotland?
Can I survey my audiences on their use of the Gaelic language through Audience Finder?
See all 9 articles
Audiences in Scotland
How can I find out more about how the COVID-19 pandemic is affecting audiences in Scotland?
Where can I find data about the population of Scotland in the context of Audience Spectrum?
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