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Your Helpdesk Account
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How to use the Audience Agency Helpdesk
COVID-19 Advice and Resources from The Audience Agency
Post-COVID-19 Lockdown Guidance
Undertaking Safe Data Collection
Recommended Data Collection Methodologies
NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
Frequently Asked Questions
I currently have a live survey that I was using to collect data prior to lockdown, can I extend my data collection period?
I have a face-to-face survey already set up, can I switch to a new method for free?
Can I switch back to a face-to-face survey once restrictions are lifted?
How do I get a short URL or QR code to link to my On-site E-survey?
Can I have multiple data collection methodologies?
See all 7 articles
Support Sessions & Events
Audience Finder Onboarding Session
Show Stats Onboarding Session
Audience Finder in Practice
Show Stats in Practice
Community Forum Live
Community Forum Live
Making & Measuring Social Impact in the cultural sector
RESOLVED: Ticketsolve data extractions
How do I register for an Audience Finder account?
Who else has access to my organisation's dashboard?
How to run an Audience Report in Audience Finder
Which ticketing systems does Audience Finder support?
How do I contribute ticketing data to Audience Finder?
How do I contribute survey data to Audience Finder?
What methodologies can I choose for my survey?
Can I add questions to the core survey?
Can I remove a question or change a question in the core survey?
Why do I have to collect 380 survey responses?
See all 9 articles
Using Audience Finder
National Data – A Regional Breakdown of Cultural Behaviour
How do I register for a Show Stats account?
How do I access data for my productions?
How much does Show Stats cost?
Why can't I find my production?
Does [venue] contribute data to Show Stats?
My production is missing some dates
Create and update Annual Summary Reports in Show Stats
Beta by The Audience Agency
My production lists are blank in the comparison insight
What is Audience Spectrum?
What is Mosaic UK?
What is Mosaic Scotland?
Arts Council England Reporting
NPO Reporting Requirements
Band 1 NPOs – ACE Reporting Requirements
Band 2 and Band 3 NPOs – ACE Reporting Requirements
How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)
Impact & Insight Toolkit
Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
Overview of Audience Finder and Impact & Insight Toolkit integration trial
Help Desk Software