Helpdesk

Your Helpdesk Account 2

• Update Your Helpdesk Account Details
• How to use the Audience Agency Helpdesk

Post-COVID-19 Lockdown Guidance 4

• Undertaking Safe Data Collection
• Recommended Data Collection Methodologies
• NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
• Audience Finder COVID-19 question themes

Frequently Asked Questions 7

• I currently have a live survey that I was using to collect data prior to lockdown, can I extend my data collection period?
• I have a face-to-face survey already set up, can I switch to a new method for free?
• Can I switch back to a face-to-face survey once restrictions are lifted?
• How do I get a short URL or QR code to link to my On-site E-survey?
• Can I have multiple data collection methodologies?

See all 7 articles

Digital Audience Survey 3

• Basic Intro to the new Digital Audience Survey
• How should I deploy my Digital Audience Survey?
• Digital Audience Survey - FAQs

Support Sessions 4

• Audience Finder Onboarding Session
• Show Stats Onboarding Session
• Audience Finder in Practice
• Show Stats in Practice

Community Forum Live 1

• Community Forum Live

Other Events 1

• Making & Measuring Social Impact in the cultural sector

Known Issues 1

• RESOLVED: Ticketsolve data extractions

The Basics 2

• How do I register for an Audience Finder account?
• Who else has access to my organisation's dashboard?

Reports 1

• How to run an Audience Report in Audience Finder

Ticketing 2

• Which ticketing systems does Audience Finder support?
• How do I contribute ticketing data to Audience Finder?

Surveys 9

• How do I contribute survey data to Audience Finder?
• What methodologies can I choose for my survey?
• Can I add questions to the core survey?
• Can I remove a question or change a question in the core survey?
• Why do I have to collect 380 survey responses?

See all 9 articles

Using Audience Finder 1

• National Data – A Regional Breakdown of Cultural Behaviour

The Basics 3

• How do I register for a Show Stats account?
• How do I access data for my productions?
• How much does Show Stats cost?

Touring 3

• Why can't I find my production?
• Does [venue] contribute data to Show Stats?
• My production is missing some dates

Reports 1

• Create and update Annual Summary Reports in Show Stats

The Basics 0

Insights 1

• My production lists are blank in the comparison insight

Audience Spectrum 1

• What is Audience Spectrum?

Mosaic UK 1

• What is Mosaic UK?

Mosaic Scotland 1

• What is Mosaic Scotland?

NPO Reporting Requirements 4

• 2020/21 Reporting Requirements for Arts Council England NPOs
• Band 1 NPOs – ACE Reporting Requirements
• Band 2 and Band 3 NPOs – ACE Reporting Requirements
• How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)

Impact & Insight Toolkit 2

• Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
• Overview of Audience Finder and Impact & Insight Toolkit integration trial