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Knowledge base
Helpdesk Basics
Your Helpdesk Account
2
Update Your Helpdesk Account Details
How to use the Audience Agency Helpdesk
Audience Finder
Known Issues
2
RESOLVED: Ticketsolve data extractions
SeatGeek (SRO4) ticket data extractions
The Basics
3
How do I register for an Audience Finder account?
Who else has access to my organisation's dashboard?
How should I approach using the platforms provided by the Audience Agency?
Reports
1
How to run an Audience Report in Audience Finder
Ticketing
3
Which ticketing systems does Audience Finder support?
How do I contribute ticketing data to Audience Finder?
My box office system isn’t compatible with Audience Finder, can I still contribute ticketing data?
Production Categorisation
10
How do I categorise my productions?
The 3 C’s of production categorisation
Artforms and definitions
Can I change or create new artforms?
Applying Audience Finder Artforms within Spektrix
See all 10 articles
Surveys
10
How do I contribute survey data to Audience Finder?
What methodologies can I choose for my survey?
Can I add questions to the core survey?
Can I remove a question or change a question in the core survey?
Why do I have to collect 380 survey responses?
See all 10 articles
Digital Audience Survey
3
About the Digital Audience Survey and how to sign up
How should I deploy my Digital Audience Survey?
Digital Audience Survey - FAQs
Using Audience Finder
3
How can I use the National Data within my Audience Finder dashboard?
How do I find useful Audience Finder data for my latest funding application?
I am interested in joining a group to benchmark my data with other Audience Finder users in a more specific way
Show Stats
The Basics
4
What is Show Stats?
How do I register for a Show Stats account?
How do I access data for my productions?
How much does Show Stats cost?
Touring
3
Why can't I find my production?
Does [venue] contribute data to Show Stats?
My production is missing some dates
Reports
1
Create and update Annual Summary Reports in Show Stats
Audience Finder 2.0 Beta by The Audience Agency
The Basics
3
What is Audience Finder 2.0 Beta?
I don’t contribute data to Audience Finder and am not a touring organisation using Show Stats. Can I access insights in Audience Finder 2.0 BETA?
Generating your Audience Report in Audience Finder 2.0 Beta
Insights
1
My production lists are blank in the comparison insight
Support Sessions & Events
Support Sessions
4
Audience Finder Onboarding Session
Show Stats Onboarding Session
Audience Finder in Practice
Show Stats in Practice
Community Forum Live
1
Community Forum Online
Other Events
0
Audience Spectrum
Audience Spectrum
8
What is Audience Spectrum?
How is Audience Spectrum created?
How can I analyse my data using Audience Spectrum in my Audience Finder dashboard?
How has the COVID-19 affected the Audience Spectrum segments?
How can I start using Audience Spectrum in Audience Finder in my everyday work?
See all 8 articles
Mosaic
2
What is Mosaic UK?
What is Mosaic Scotland?
COVID-19 Advice and Resources from The Audience Agency
COVID-19 Data Collection Guidance
5
Undertaking Safe Data Collection
Recommended Data Collection Methodologies
NHS Track and Trace – Collection of audience data and compliance with Data Protection regulation
Audience Finder COVID-19 question themes
Considerations for setting up your 2021/22 Audience Finder Survey
Frequently Asked Questions
5
Can I switch back to a face-to-face survey once restrictions are lifted?
How do I get a short URL or QR code to link to my On-site E-survey?
Can I have multiple data collection methodologies?
What are the targets for survey data collection in 2020/21?
My venue is still not open, can I collect data on my digital audiences?
Arts Council England Reporting
NPO Reporting Requirements
4
2020/21 Reporting Requirements for Arts Council England NPOs
Band 1 NPOs – ACE Reporting Requirements
Band 2 and Band 3 NPOs – ACE Reporting Requirements
How do I run an Enhanced Report? (Band 2 & Band 3 NPOs)
Impact & Insight Toolkit
2
Working with Audience Finder and the Impact & Insight Toolkit: Guidance for NPOs
Overview of Audience Finder and Impact & Insight Toolkit integration trial
Audience Insight in Scotland
Audience Finder in Scotland
10
What is the Creative Scotland Data and Analytical services programme?
What are the benefits of starting to use Audience Finder in Scotland?
What are the funding requirements for Creative Scotland Regularly Funded Organisations (RFO’s) through Audience Finder?
My organisation is not a Regularly Funded Organisation (RFO)- can I still join Audience Finder?
What is the Audience Finder core survey for Scotland, and how can I start using it?
See all 10 articles
Audiences in Scotland
2
How can I find out more about how the COVID-19 pandemic is affecting audiences in Scotland?
Where can I find data about the population of Scotland in the context of Audience Spectrum?
Audience Insight Wales
Audience Finder In Wales
7
What is the Audience Insight Wales programme?
What are the reporting requirements for Arts Council of Wales?
My organisation is not an APW member - is Audience Finder still free?
Is the Audience Finder core survey in Wales different to the core survey in England?
How can I access Welsh language support and newsletters?
See all 7 articles
Audiences in Wales
2
Where can I find data about the population of Wales in the context of Audience Spectrum?
Where can I find Welsh language attendance data?
Mewnwelediad Cynulleidfaol Cymru
Audience Finder Cymru
7
A allaf gael mynediad i Audience Finder yn y Gymraeg?
A yw arolwg craidd Audience Finder yng Nghymru yn wahanol i'r arolwg craidd yn Lloegr?
A yw arolygon Audience Finder yn ddwyieithog?
Beth yw'r gofynion adrodd ar gyfer Cyngor Celfyddydau Cymru?
Beth yw'r rhaglen Mewnwelediad Cynulleidfa Cymru?
See all 7 articles
Cynulleidfaoedd Mewn Cymru
2
Ble gallaf ddod o hyd i ddata am boblogaeth Cymru yng nghyd-destun yr Audience Spectrum?
Ble gallaf ddod o hyd i ddata mynychu ar gyfer siaradwyr Cymraeg?
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