Frequently Asked Questions

I currently have a live survey that I was using to collect data prior to lockdown, can I extend my data collection period?
We’d recommend that you set up a new survey for 2020/21 as this gives you the opportunity to revisit the question themes you’ve previously requested, and en...
Fri, 3 Jul, 2020 at 4:50 PM
I have a face-to-face survey already set up, can I switch to a new method for free?
Audience Finder only offers one free methodology for data collection at any one time. If your previous survey used prior to lockdown is closed (as recommend...
Fri, 3 Jul, 2020 at 4:50 PM
Can I switch back to a face-to-face survey once restrictions are lifted?
An organisation could request an additional survey part way through their data collection year, but they will be charged the fee of £250 plus VAT for this s...
Fri, 3 Jul, 2020 at 4:50 PM
How do I get a short URL or QR code to link to my On-site E-survey?
There are many free services online that will enable you to shorten the on-site e-survey link that TAA provides you (Bitly) or convert it to a QR code (Snap...
Fri, 3 Jul, 2020 at 4:50 PM
Can I have multiple data collection methodologies?
An organisation can request multiple data collection methodologies. Your original methodology is free, however, there is a fee of £250 plus VAT for each add...
Fri, 3 Jul, 2020 at 4:50 PM
What are the targets for data collection in 2020/21?
We recognise that venues have been closed for a significantly long time, and once re-opened face considerable challenges to operate safely and effectively p...
Mon, 27 Jul, 2020 at 6:20 PM
My venue is still not open, can I collect data on my digital audiences?
Yes, you can! The Audience Agency has launched a new, free Digital Audience Survey. This survey is designed specifically to help organisations understand th...
Fri, 3 Jul, 2020 at 4:50 PM